Faq
This page addresses Frequently Asked Questions. Please feel free to Contact Us, if you don’t find an answer to the Questions you have.
Q – How can I purchase a Drink Tornado
A Drink Tornado can be purchased online using a Visa, Mastercard or Paypal. Your transaction will appear as “ ” on your credit card statement. We use PAYPAL as a secure payment processing facility. If you have any trouble, please contact us.
Q – Can I buy a Drink Tornado if I live outside Australia ?
Yes, Drink Tornado canbe shiped to anywhere in the world. Contact us if you would like to place an order from outside Australia. Please be aware that shipping charges do not include international taxes or duties (if ordering outside of the Australia). If applicable at time of delivery, these charges are the responsibility of the buyer. Please see FAQ regarding international taxes/duty.
Q – What if I decide that my Drink Tornado is not for me?
A Drink Tornado comes with a 30 day money-back guarantee, less shipping and handling charges.
*Please note that damaged containers will void the 60-day money-back guarantee and cannot be returned. Containers will wear as a typical damage can result from using any appliance.
Q – How can I clean my Drink Tornado
The Drink Tornado is easily cleaned using a soft cloth and warm soapy water (preferably non-toxic dish soap). Sit to air dry. Just like you would any other drinking container
Q – What are the specs of Drink Tornado ?
18cm x 9 cm. Made with non-toxic PLASTIC, please note it does come with Batteries.
Q – Is the Drink tornado available in other colors?
Drink tornado is currently only available in Red. Keep checking back with our website and blog periodically to see if any new colour options are available.
Q – Who makes Drink Tornado ?
Drink Tornado is manufactured by Mixyoudrink and is a privately owned business located in Brisbane.
Q -Why don’t I see any tax on my order?
Mix your Drink only remits and collects taxes inAustralia, we do not collect taxes in every region. Taxes may be collected if applicable by the delivery agent or post office when you pick up or receive your Container.
Q – How does Drink Tornado ?
All Drink Tornado orders ship from our Brisbane warehouse. We limit or shipping methods to 2 suppliers. We can use other shipping providers, please send us a email with your receipt no on it, with who you wish to use, Duty and/or taxes may be applicable at time of delivery and are the responsibility of the buyer.
Q – How long will it take to receive my Drink Tornado?
Normal delivery can be up to 2 weeks from time of order. Certain exceptions may apply such as Christmas time and promotional sales where delivery may take longer.
Q -How should I store my Drink Tornado ?
The drinktornado should be kept dry and in a cupboard !
Q – D o you have any bulk order discounts?
If you are interested in placing an order for a large quantity of Drink Tornado’s (50+), please email us at to discuss discount pricing.
Is there duty/taxes on international orders?
Please be aware that shipping charges do not include international taxes or duties. Contact the customs office in the destination country for information about any applicable duties or taxes before ordering. (We have customers from Canada that have incurred duty charges as high as $15.00 upon receiving their Drinktornado order – this is a cost we have no control over).
I am having problems placing my order, what should I do?
We apologize if you experience any issues when trying to place your order. Typically any issues arising tend to be browser related.
If you’re having issues, try quitting your browser and restarting it (clear the ‘cookies’ as well before trying to place your order again – usually found under the preferences tab in your web browser).
You can also try placing your order on a different browser (ie: Safari, Explorer, Firefox) but if the problem persists, contact our Customer Service department and we will help process your order manually.